To strengthen our team in Immenstaad we are looking for you as

Full-time (38 hrs.) with flexible work schedule.

As Customer Support Engineer (m/f/d) you will support our dynamic Customer Support Team. Together you will pursue the goal of optimally fulfilling the wishes of our customers, whereby you will take on the following responsibilities.

• Creating service bulletins and modification documents for our customers
• Focus on optimizing existing flight seat components through new design, modifications or adaptations, taking into account relevant properties such as weight, ergonomics or quality
• Coordination and monitoring of module/component-specific tests for approval of the new designs and modifications
• Realization of customer-specific module adaptations by creating possible design drafts or solution proposals
• Creation and editing of all technical documents, such as parts lists or construction documents
• Optimization of existing and conceptual design of new processes for the customer support area as well as improvement of our customer experience

Your strong customer orientation and your technical know-how help you to find pragmatic solutions? Do you convince both colleagues and customers with your communication skills and motivation? You are a reliable team player and bring the following with you:

• Successfully completed studies in the field of aerospace engineering, mechanical engineering, automotive engineering or a comparable qualification, such as aircraft mechanic with advanced training as a technician
• Relevant professional experience in aviation would be an advantage
• Ideally (first) knowledge in the field of passenger seats, aircraft cabins or vehicle seats
• Good knowledge of a CAD 3D system, preferably CATIA V5
• You are a result-oriented and proactive person with a responsible and independent way of working and enjoy working in an innovative and dynamic environment.
• Good written and spoken German and English skills complete your profile