Customer Support

Comprehensive service throughout the entire product lifecycle.

Our experienced technicians and engineers offer our customers the best possible service and the best possible support worldwide.

As a “one-stop-shop” ZIM Aircraft Seating is also an EASA Part-21G, Part-21J and Part-145 authorized provider of repair, overhaul, modifications and refurbishment services for various business as well as commercial aircraft interiors.

Technical Support

  • Comprehensive technical support on- and off-site
  • Entry into service support
  • Repair and modification of parts and entire seats at our EASA Part145 certified repair stations
  • Training for cabin crews and maintenance personnel
  • Training on service bulletins and modifications
  • Efficient warranty handling process
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Modifications & Spare Seats

  • As a certified Design Organization (DOA), we provide comprehensive modification solutions from a single source
  • Consulting and development of customized seat modification and seat refurbishment solutions
  • Dedicated project team for implementation of customer seat modifications and refurbishment programs
  • Provision of spare seats in case of layout adjustments or replacement of damaged seats

Spare Parts and Fleet Support

  • Definition and provision of a recommended spare parts list based on our expertise and know-how
  • Worldwide service network through our subsidiaries and service centers as well as logistics partners
  • Individual customer spare parts service packages
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