Customer Support
Comprehensive service throughout the entire product lifecycle.
Our experienced technicians and engineers offer our customers the best possible service and the best possible support worldwide.
As a “one-stop-shop” ZIM Aircraft Seating is also an EASA Part-21G, Part-21J and Part-145 authorized provider of repair, overhaul, modifications and refurbishment services for various business as well as commercial aircraft interiors.
Technical Support
- Comprehensive technical support on- and off-site
- Entry into service support
- Repair and modification of parts and entire seats at our EASA Part145 certified repair stations
- Training for cabin crews and maintenance personnel
- Training on service bulletins and modifications
- Efficient warranty handling process
Modifications & Spare Seats
- As a certified Design Organization (DOA), we provide comprehensive modification solutions from a single source
- Consulting and development of customized seat modification and seat refurbishment solutions
- Dedicated project team for implementation of customer seat modifications and refurbishment programs
- Provision of spare seats in case of layout adjustments or replacement of damaged seats
Spare Parts and Fleet Support
- Definition and provision of a recommended spare parts list based on our expertise and know-how
- Worldwide service network through our subsidiaries and service centers as well as logistics partners
- Individual customer spare parts service packages